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G-mee Returns and Refunds Policy

When purchasing from our website (, you are given 30 days to return and request a refund for the following reasons:

Change of mind returns policy

  • All item packaging, documentation (boxes, manuals, warranty cards, etc.) and must be returned with the returned items. Packaging must be unopened and seals intact (where applicable).
  • Items must be in new and unworn condition.
  • Any items that, because of customer negligence, misuse or tampering are, damaged, missing parts or in unsellable condition, will not be accepted for return.
  • Any item(s) that have been resized, damaged, or otherwise altered after delivery will not be accepted for return.

Refunds for change of mind won’t include the shipping cost for sending and returning the item/s.

These conditions apply only to change of mind returns and do not apply to items that are returned because they are faulty. Consumers can still exercise their consumer guarantees rights under the Australian Consumer Law outside the return window in certain circumstances.

Returning Faulty Items

After the 30-day period, you still have the opportunity to have your G-mee repaired, replaced or the purchase price refunded if your device stops operating under regular use. We have outlined the Warranty details of your G-mee on the Warranty Page.

Faulty items do not have to be returned in their original packaging but must be packaged appropriately to avoid damage during the return shipping process.

Customer Damage

Item/s that are returned but are damaged as a result of customer negligence, misuse, or tampering won’t be refunded.

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